So Smile

Having worked in customer service and to deal with others, who work in it on a daily basis, I often wonder what is one basic thing that I would always require my employees to do at work if I ever were put in a position to manage a bunch of people in this industry. NowContinue reading “So Smile”

Lackadaisical Staffs At Canadian Tire

In 2014, more and more shops are shut down everyday and more and more retail spaces become available by the minute. Many business owners, whose business isn’t in a healthy state, tend to blame the rise of Internet partly for the decrease of their revenues. As a consumer, I would say to them that hiringContinue reading “Lackadaisical Staffs At Canadian Tire”

Good Customer Service At Lush

Good customer service is essential to the survival of any business, especially in retail. I enjoy visiting Lush store. Not only because of the quality of most of the products is excellent, but also their store staffs are really friendly and knowledgeable about what they are selling. Generally speaking, young people make up majority ofContinue reading “Good Customer Service At Lush”